Service You Can Count On
CMD provides comprehensive equipment service and support for bag making machines, pouch making machines, drawtape systems, and winders. Our service team combines deep technical expertise with responsive support to help customers reduce downtime, protect their investment, and keep production moving.
From troubleshooting and repairs to preventive maintenance and long-term support, CMD delivers service backed by decades of equipment knowledge.
Total Solutions Support
CMD service is built on the same foundation as our equipment. We know your machines because we design, build, and support them.
Our team works closely with customers to:
- Diagnose issues quickly and accurately
- Resolve problems efficiently
- Identify opportunities to improve uptime and performance
This total solutions approach allows CMD to support your operation throughout the entire equipment lifecycle.
24/7 Service Availability
Production does not stop after business hours. CMD provides 24/7 service support to help address urgent issues and minimize disruption.
Service and Parts Hotline:
Inside the U.S.: +1 (800) 626-0210
Outside the U.S.: +1 (920) 730-6888
Our trained representatives and technicians ensure uninterrupted fueling, troubleshooting, and response so your team can get back up and running faster.
Field Service and Technical Support
CMD offers field service support and remote technical assistance for a wide range of equipment and applications.
Service capabilities include:
- Equipment troubleshooting and diagnostics
- Mechanical and controls support
- On-site service when required
- Collaboration with parts and upgrades teams
Our service technicians and technical specialists work as an extension of your team to resolve issues efficiently and correctly.
Preventive Maintenance and Reliability
CMD service goes beyond reactive repairs. We help customers plan ahead with preventive maintenance support designed to reduce unplanned downtime and extend equipment life.
Benefits include:
- Improved equipment reliability
- Fewer emergency service calls
- Better long-term performance
Preventive maintenance planning often works hand-in-hand with original CMD replacement parts and machine upgrades to keep equipment operating at peak performance.
Service, Parts, and Upgrades Working Together
CMD’s service team works closely with our parts and upgrades specialists to provide complete support.
This integrated approach allows us to:
- Identify when parts replacement is required
- Recommend machine upgrades and retrofits when appropriate
- Support long-term performance improvements
Customers benefit from having one trusted partner for service, parts, and equipment support.
Global Service Support
CMD supports customers across North America and internationally. Our service organization is structured to route inquiries quickly to the right technical resources, ensuring fast and accurate support regardless of location.
Request Service Support
If you need service support, troubleshooting assistance, or want to discuss preventive maintenance options, the CMD service team is ready to help.
Submit a Service Request